Open Letter to Our Customers from Renewal By Andersen in Kaukauna, WI

November 25, 2015

Dear Homeowner,

At Packerland Home Improvement, we don’t want your money. Now we’re a business, so we operate by exchanging our goods and services for your hard-earned cash, but don’t expect us to just leave it at that. From our very first impression, we want to be different. Honest. Professional. Helpful. We want you to know that you are making the right choice by choosing our company.

When you call into our office to schedule a consultation, we ask a lot of questions. We understand that your time is valuable and if what we offer is not what you’re looking for, we want to let you know right away, rather than trying to sell you something you don’t need or want. Even if you don’t end up setting an appointment with us, it’s our goal to send you in the right direction to solve your issues. Have a question? We’ll do our best to answer it for you, but if we can’t, we’ll make a note so that the expert who comes to your home can.

We offer a free in-home consultation so we can get a real look at what the project will entail, measurements and all. By doing this we can give you a price, not an estimate. We don’t believe in claiming our windows are one price, but then having hidden charges all over so you end up paying more. We don’t want to surprise you unless it’s with the caliber of service you receive. You’ll notice that with us, what you see is what you get, and what you’ll get is the highest quality replacement windows and doors, exceptional service, and a warranty that truly works for you.

Our Project Consultants are laboriously trained so that they can answer any question you may have about your project. Whether you want to keep the look of your home the same or you’re wanting to make a drastic change, our Project Consultants will help you make the best choice. Unlike other companies that try to push you toward the most expensive options available, we want to help you choose something you’ll love and help you find financing options if you need them.

When it comes time to install your new windows and doors, you can be certain we are sending a team of skilled professionals to your home. We know this because we don’t subcontract our work out-everyone you meet will be our own employees. While window installation can be a very complicated task, our crews are experts because all we do is windows and doors. No roofing. No gutters. Just windows and doors. We take pride in our work and our installers will amaze you with how efficiently they work and the level of craftsmanship they provide. Another thing you’ll notice is how clean we leave your house. We use drop cloths to protect the inside of your home and will clean up after ourselves, inside and out. The only thing you should notice when we leave is how good your new windows look.

The service doesn’t stop when we finish at your home. With any large purchase like this, you’re sure to want a solid warranty to back it up. Our warranty is one of the best in the industry, non-prorated and fully transferable. We warranty our installs as well, and unlike some fly-by-night companies, you can be sure that between Packerland Home Improvement and Renewal by Andersen, you’ll have someone to turn to in the event that you have problems.

We believe in taking care of our customers and the power of good work selling itself. If you’re pleased with what we do for you, we’d love for you to refer your friends and family to us. So like we said before, we don’t want your money, we want your business.

 

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Showroom Hours

Mon – Thu: 9:00 am – 5:30 pm

Friday: 9:00 am – 5:00 pm

Saturday: 9:00 am – 11:00 am

Sunday: Closed

 

Packerland Home Improvement Incorporated BBB Business Review

Contact Information

Phone: (920) 759-1234

Address: 2204 Tower Drive,

Kaukauna, WI 54130

 

 

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2018