We’re always looking for the best people to add to our team. We encourage all interested parties to apply, as we will hold on to applications for future openings. We offer full-time positions include benefits such as paid vacations, paid holidays, health,vision, dental and life insurance and company-matched simple IRA retirement plan.

 

Part Time Scheduling Coordinator

Primary Job Duties

  1. Receive inbound phone calls and email requests from prospective customers about scheduling an appointment with a Project Consultant or general information about Renewal by Andersen. Collect information to determine next appropriate steps.
  2. Correctly and efficiently enter information into Customer Relationship Management software and other computer programs.
  3. Contact potential customers to schedule or reschedule appointments or obtain project completion progress updates.
  4. Monitor metrics of potential customer contact to optimize quantity and quality of interactions.

Secondary Job Duties

  1. File marketing materials for reference use and purge files as they become outdated.
  2. Other duties not listed, as needed

Requirements

  • 6-12 months Call Center experience, preferred
  • 6-12 months Reception/Customer Service, preferred
  • Excellent communication and organizational skills
  • Ability to work independently
  • Ability to remain in a stationary position for extended periods of time
  • Ability to operate a computer and other office productivity machinery, such as a multi-line telephone, copy machine and computer printer

This person will be the first human contact many potential customers have with our company. We strive to promote an image of professionalism, helpfulness, and expertise by providing excellent customer service and knowledgeable guidance. This position has both inbound and outbound phone components with no cold calling and no sales. Pay for this position is $12/hour + bonuses for meeting productivity goals. This is a part time position with hours in the later afternoon/early evening during the week and Saturday mornings/afternoons. This position has potential for growth and can lead to full time/management opportunities for the right person.

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Project Consultant

Essential Job Functions

  1. Provide in-home consultations to prospective customers
  2. Educate prospects on the features and benefits of the product
  3. Provide clarity for the customer on their project needs
  4. Provide project quotes and conduct negotiations as necessary
  5. Conduct follow up calls to prospective and existing customers
  6. Help expedite the order process and provide documentation of project needs

Secondary Job Functions

  1. Visit customer installs to ensure complete satisfaction
  2. Attend home shows and promotional events as needed

Requirements

  • Minimum of 3-5 years of experience in B2C or B2B outside sales with a demonstrated success record in contract negotiations, relationship building, and closing sales.
  • Bachelor’s or Associate’s degree in business, preferred but not required.
  • Must have excellent communication skills and be self-motivated and highly organized.
  • Ability to work evening hours and occasional Saturdays as needed.
  • Ability to lift 50 lb window samples and carry into homes
  • High degree of accuracy and efficiency
  • Proficiency in Microsoft Office
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Window & Door Installation Lead

Essential Job Functions

  1. Install windows and doors according to Renewal by Andersen’s standards and procedures.
  2. Apply interior and exterior finish work as needed for every application.
  3. Teach homeowners how to operate newly installed Renewal by Andersen products.
  4. Communicate with the office at the end of an installation to ensure customer satisfaction and authorize final payments.
  5. Supervise and train other installation crew members on best practices.
  6. Meet with homeowners to discuss project details before, during, and after installation. Complete job checklist with homeowner at completion.
  7. Treat each homeowner and their property with the utmost respect
  8. Follow LEAN warehousing principles in accordance with Packerland Home Improvement standards
  9. Complete all training needed to become a Renewal by Andersen Certified Master Installer

Secondary Job Functions

  1. Fill out all paperwork in a timely fashion.
  2. Work with Installation Manager to ensure Installation vehicles are properly equipped and maintained.
  3. Assist in small construction projects for showroom, warehouse, etc., as needed.

Requirements

  • Minimum 3-5 year of REPLACEMENT window experience
  • Ability to climb ladders with windows that weigh up to 100lbs
  • Ability to work in all weather conditions throughout the year
  • Must have own basic tools (drill, hammer, snips, tape measure, tool pouch, speed square, nail set, screwdrivers, putty knife and/or 5-in-1 tool, and pry bar)
  • Must have a valid driver’s license and good driving record
  • Great communication and customer service skills with the ability to clearly communicate with homeowners and team members

The Window and Door Installation Lead is the homeowner’s point of contact during the installation day. While working with our Install Techs, the Installation Leads are responsible for the quality of the finished install, as well as for answering homeowners’ questions about the operation of Renewal by Andersen products and connecting the homeowner with the office to receive final payment.

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Window & Door Install Tech

Essential Job Functions

  1. Cover and protect all interior areas of home where foot traffic or construction debris is expected.
  2. Remove window unit from truck, bring to area of building where it will be installed, and inspect for damages/defects before construction begins.
  3. Pull off trim stops with pry bar and use sawzall to cut existing window unit out of wall.
  4. Clean and prepare the rough opening for new unit, repairing or replacing wood where needed.
  5. Move to exterior of building to assist Lead Installer in setting the window unit in the rough opening.
  6. Using the Lead Installer’s directions as a guide, insert shims under the window unit, as needed.
  7. Once the Lead Installer has fully set and screwed the window into place, insulate the interior and exterior of the window with fiberglass or foam insulation, depending on project needs.
  8. After the Lead Installer has attached the trim to the interior of the window, putty the nail holes to create a smooth, finished appearance.
  9. Use an aluminum break to bend aluminum cladding to correct profile and dimensions.
  10. Attach hardware, insert screens, and remove labels from windows and place NFRC stickers in the homeowner packet.

Secondary Job Functions

  1. Ensure project work area has been thoroughly cleaned including vacuuming floors, cleaning interior and exterior of glass, picking up remaining garbage/scraps.
  2. Ensure yard has had all debris and equipment removed.
  3. Once inspection is complete, a yard sign should be place in the front yard. If the building is on a corner, both sides with street frontage should get a sign. The Lead Installer is responsible for obtaining homeowner permission to place these signs.
  4. Dispose of jobsite waste (old windows, wood, cardboard, etc.) upon return to shop
  5. Restock any materials that have been depleted from the work truck.

Requirements

  • 1-2 years of replacement window or general construction experience preferred
  • Ability to climb ladders with windows that weigh up to 100lbs
  • Ability to work in all weather conditions throughout the year
  • Must have own basic tools (drill, hammer, snips, tape measure, tool pouch, speed square, nail set, screwdrivers, putty knife and/or 5-in-1 tool, and pry bar)
  • Must have a valid driver’s license and good driving record
  • Great communication and customer service skills with the ability to clearly communicate with homeowners and team members
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Neighborhood Marketing Team Member

Essential Job Functions

  1. Visit neighborhoods and talk with homeowners to generate interest in setting an appointment with a Renewal by Andersen Project Consultant
  2. Collect and enter homeowner information into iPad
  3. Provide general information about Renewal by Andersen products and services to prospective customers
  4. Submit daily report on results of neighborhood marketing efforts to Neighborhood Marketing Manager
  5. Positively represent the Renewal by Andersen brand

Requirements

  • Must have reliable transportation to Kaukauna office
  • Ability to spend extended amounts of time standing/walking in various weather conditions
  • Excellent interpersonal communication skills and a strong drive to accomplish goals

The Neighborhood Marketing Team Members are the first interaction many potential customers have with our company. A positive attitude, desire to learn, and professional demeanor are essential for a successful Team Member. This is a great opportunity for those looking to expand their marketing or sales skill sets. Hours are mid afternoon to early evening, with weekend hours available. Flexible schedules of 4-32 hours a week available. Pay is based at $10.50/hour with top earners currently averaging  $20+/hour when performance-based bonuses are calculated in.

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Marketing Specialist

Essential Job Functions

  1. Represent our company at numerous community events such as fairs, festivals, trade shows, home shows and more
  2. Help set up and tear down booths at indoor/outdoor events
  3. Travel to neighborhoods with established window needs and introduce our company to homeowners
  4. Collect and accurately record homeowner information
  5. Schedule appointments for our consultant to provide project evaluation and quote

Requirements

  • Must be able to lift 50lbs
  • Ability to spend extended amounts of time standing/walking in various weather conditions
  • Ability to work evening and weekend hours
  • Excellent interpersonal communication skills and a strong drive to accomplish goals

The Marketing Specialist is a hybrid position encompassing the duties of both Event and Neighborhood Marketing positions. The exact split of job duties will vary week to week, depending on the schedule and availability of hours, but will be at least 40 hours with the potential for overtime hours in busy times. This position has an hourly base pay of $10 with performance based bonuses and a full benefits package including health/vision/dental/life insurance, paid vacation and holidays, and a employer-matched retirement plan.

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Event Specialist

Essential Job Functions

  1. Represent our company at numerous community events such as fairs, trade shows, home shows, and more
  2. Help setting up and tear down booth at indoor/outdoor events
  3. Coordinate with office staff on appointment availability to schedule appointments with homeowners at events
  4. Collect and accurately record homeowner information

Requirements

  • Ability to lift at least 50lbs
  • Ability to stand and walk for extended periods of time
  • Ability to work evening and weekend hours, including Sundays
  • Must have personal vehicle for transportation to/from events
  • Must have smartphone to download free time tracking application

This is a very flexible position with sporadic hours and a great opportunity for someone looking to make extra income, without a consistent commitment. Pay starts at $10 per hour with performance-based bonuses and incentives. The ideal candidate will be outgoing with a great attitude and excellent verbal communication skills.

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