Kaukauna, WI, February 20, 2017— Renewal by Andersen Corporation has awarded Renewal by Andersen of Northeastern Wisconsin with its prestigious Green Diamond Award. A direct result of homeowner satisfaction ratings assessed during 2016, the Green Diamond Award has been presented to only 15 Renewal by Andersen affiliates nationwide.
The criteria to earn the Green Diamond Award are based upon homeowner’s responses to a satisfaction survey distributed after the completion of their Renewal by Andersen window or door replacement project. Companies must meet or exceed a minimum net customer satisfaction rating of 95%, with a minimum of 50 surveys completed and a response rate of greater than 40%.
Out of the 194 surveys returned in 2016, 97% of Homeowners said they were “Likely to Recommend” the company to friends, family, or associates. Renewal by Andersen of Northeastern Wisconsin is the only Wisconsin affiliate to be nominated and this is the first time the Kaukauna-based company has won.
“It’s just great!” said Jerry Fuller, Owner of Renewal by Andersen of Northeastern Wisconsin. “We’ve got a great team and they’ve all worked really hard to make customer satisfaction a priority. When we say “It Matters. It’s Your Home” we really mean it, and I think that shows to the homeowners we serve.”
The 2016 Green Diamond Award was presented at the Renewal by Andersen Summit Meeting held in Huntington Beach, CA, on January 28-31, 2017.